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Terms & Conditions

Flex-A-Chart Terms & Conditions

The terms & conditions below expressly set forth Flex-A-Chart's position and are not intended to be a full, comprehensive, and complete detail of each subject. Flex-A-Chart reserves the right to alter, change, modify, expand, or discontinue any of the policies set forth below. Flex-A-Chart further reserves the right to alter, change, modify, or discontinue its programs, policies, or relationship with any customer who violates Flex-A-Chart's stated Terms & Conditions.

Specification Changes
Flex-A-Chart reserves the right to institute changes to materials, parts, or design as well as to discontinue models, options, and/or parts without any prior notice.

All orders must be submitted in writing by US Mail, fax, email, or placed via our online web store. It is the Buyer's sole responsibility to check orders and their corresponding acknowledgments for accuracy.

Acknowledgments & Lead Times
Upon credit approval or processed payment, orders will be manufactured and invoiced based upon the information on the acknowledgment. It is the Buyer's responsibility to notify Flex-A-Chart of any discrepancies. Actual shipment dates may differ from acknowledged dates due to lack of credit approval. If an order is subject to a credit hold, it will be scheduled for shipment only after it is released from credit hold.

Priority Response (Expedite service)
Flex-A-Chart offers two levels of expedite service : (1) Express shipping - a guarantee that the order will ship within two weeks once Buyer agrees to terms; and (2) Urgent shipping - a guarantee that the order will ship within one week once terms are accepted. If Buyer's order is shipped late, Flex-A-Chart pays a penalty for every day the order ships late - up to total cost of the material.

Change Orders
Flex-A-Chart reserves the right to apply additional charges to the invoice for orders revised after manufacturing has begun. All changes must be in writing.

For credit approved customers, all merchandise will be invoiced when shipped, with standard terms of Net 30 days. The Buyer agrees that Flex-A-Chart shall have the right to assess interest charges of 1.5% per month on invoices not paid and received by Flex-A-Chart within terms. The Buyer further agrees that Flex-A-Chart has the right to change terms, suspend shipments, or refuse orders from any delinquent accounts.

The Buyer agrees that Flex-A-Chart maintains a security interest in all merchandise sold by it to the Buyer until all monies have been paid to Flex-A-Chart for said merchandise.

All orders are considered firm and cannot be cancelled except by consent from Flex-A-Chart. Flex-A-Chart reserves the right to assess a cancellation fee of no more than 25%, or as negotiated, for any order cancelled by the Buyer.

Freight Policy
Every effort will be made to ship in accordance with customer requested freight carriers. Flex-A-Chart is not responsible for damage in shipment when product is shipped on a third party or collect basis. In the event of visible freight damage, note damage on the freight bill and notify the carrier at once for inspection. Note that carriers require reports of damage within 15 business days. Failure to report visible damage or loss is the consignee's responsibility. Concealed damage identified after 15 business days from receipt should be reported directly to Flex-A-Chart. Consignee is not responsible for such concealed damage.
(Please Note : Our promotional shipping rates and/or Free Shipping programs Do Not Apply to shipments to Alaska, HI, or outside of the United States.)

Ship Dates & Delays
If Flex-A-Chart cannot ship products as scheduled due to causes beyond their reasonable control (force majeure), the ship date will be extended to compensate for the delay as determined by Flex-A-Chart.

Redelivery of Freight
Two weeks notice is required when redelivery of merchandise will be required, or the actual cost for freight, restocking and rehandling, and storage, if applicable, will be billed to the customer.

Many Flex-A-Chart products are made-to-order and may not be returned. Flex-A-Chart reserves the right to refuse return of custom-made or specialty merchandise. All approved returns must be prepaid by the Buyer and are subject to a restocking charge of no more than 25%. Merchandise must be returned unused, and properly packaged in original shipping carton(s).

Flex-A-Chart porcelain enamel steel markerboard and chalkboard writing surfaces are guaranteed for the Life of the Building. Other products carry a one year guarantee against defects in materials and workmanship.

Custom Products
Modifications to standard products are generally available. Contact our home office for quotations or more information.

Material Disclaimer
Slight color variations may occur on surface materials. Flex-A-Chart cannot be held responsible for reasonable variances.

All inquiries and correspondence should be directed to:
Flex-A-Chart Mfg
PO Box 127
Burlison, TN  38015
Ph : 901-476-0044
Fx : 901-476-4476
Email :